FREQUENTLY ASKED QUESTIONS
What exactly is the AHA Platform?
The AHA Platform is an integrated solution designed to help municipalities manage the challenges of the urban housing crisis. It combines a step-by-step strategic methodology with a purpose-built, multi-language IT platform that connects your administration, your partners, and your residents.
Is this a consulting service or a software product?
It's both, and that's our key strength. Our service begins with our strategic methodology, where we work with you to map your city's challenges, identify stakeholders, and design tailored housing programs. This strategy is then powered by our integrated IT Platform, which provides the digital infrastructure to manage cases, collaborate with partners, and support residents effectively.
Why not just use a generic CRM or build our own solution?
Generic CRMs are not designed for the complexities of housing case management or multi-stakeholder collaboration. The AHA Platform comes with a pre-built data model for housing support, including modules for an Early Warning System, a Service Catalog, and secure partner collaboration. This allows you to launch a comprehensive, proven solution much faster and more cost-effectively than building from scratch.
Who is the AHA Platform for?
The platform is designed for municipalities and the stakeholders in their housing ecosystem. It features three distinct interfaces tailored for different user groups:
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AHA Municipality Module: For your internal teams, like the Housing Agency and other city departments.
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AHA Partner Module: For external collaborators like NGOs, family support centers, and utility companies.
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AHA Public Module: For your city's residents to find information and manage their housing issues.
How does this integrate with our existing teams and partners?
The AHA Platform is designed to unify your existing ecosystem, not replace it. The Municipality Module serves as a central command center for your internal teams. The
Partner Module provides a secure, streamlined portal for your existing partners to receive and manage tasks, eliminating the need for inefficient email chains and spreadsheets.
Is the platform and methodology customizable for our city's specific needs?
Yes. A core part of our methodology is designing tailored housing services that address the unique challenges of your at-risk groups. The IT platform is highly configurable, from the services listed in the Service Catalog to the rules that drive the Early Warning System, ensuring the solution fits your local context and priorities.
Have More Questions?
Our team is ready to provide a detailed overview and answer any questions specific to your municipality's housing challenges.